Eligibility for Returns

• Products can be returned within 7 days of delivery.
• If the product is sealed/unopened, it may be returned within 15 days.
• The product must be in its original condition, unused, and with all tags, manuals, warranty cards, and packaging intact.
• A valid purchase receipt/order ID is required for processing.

Conditions for Return/Exchange

• We accept returns/exchanges in the following cases:
• Wrong product delivered.
• Defective, damaged, or expired product received.
• Product does not match description on our website.

Refunds

• Once your return is received and inspected, we will notify you of the approval/rejection of your refund.
• If approved, refunds will be processed within 7–15 working days, to your original payment method (bank, wallet, or cash on delivery reversal).
• Delivery/shipping charges are non-refundable, unless the return is due to our error.

Exchange Policy

• Eligible items may be exchanged for the same product or another item of equal value.
• If the replacement product is priced higher, the customer will need to pay the difference.

Return Process

• Contact our Customer Support at [phone/email] within the return period.
• Provide order number, reason for return, and supporting photos if applicable.
• Our team will guide you through the pickup/drop-off process.

Exceptions

• Items without original packaging or proof of purchase will not be accepted.
• Products damaged due to misuse, negligence, or wear and tear are not eligible.
• Clearance items may not be returnable (unless defective).

Refunds will be processed within the following timeframe, depending on the mode of payment

Shipping Charge:

• Shipping charge will be refunded along with refund amount. In case of defective or damage product, shipping charge won’t be refunded.

In order to create a return & refund request, you can contact us via 9801013311 or email us at: [email protected]