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Frequently Asked Questions

Samsung SmartLife – Nepal’s Official Samsung Online Store

Samsung SmartLife is Nepal’s official e-commerce platform dedicated exclusively to Samsung products. Created to deliver a seamless digital shopping experience, Samsung SmartLife is your trusted destination for the latest Samsung innovations – from cutting-edge smartphones and tablets to gsmart monitors, wearables, and genuine accessories.

As part of IMS Group, the National Distributor of Samsung in Nepal, Samsung SmartLife ensures that every product available on our platform is 100% genuine, comes with brand-authorized warranties, and is delivered to your doorstep with care. Our mission is simple – to make it easier, safer, and more rewarding for you to shop for Samsung products anytime, anywhere in Nepal.

At Samsung SmartLife, we know that buying technology is more than just a purchase; it’s about upgrading your lifestyle. That’s why we go beyond simply selling products. We offer:

  • Exclusive Online Deals & Promotions you won’t find anywhere else.

  • Early Access to New Launches, so you’re always ahead.

  • Secure & Flexible Payment Options for your peace of mind.

  • Fast & Reliable Nationwide Delivery to bring Samsung closer to every corner of Nepal.

  • Dedicated Customer Support ready to assist you at every step.

With Samsung SmartLife, you can shop with complete confidence, knowing that you are buying directly from the official source of Samsung in Nepal. Every order you place contributes to our vision of making world-class technology accessible, convenient, and dependable for Nepali customers.

We’re not just an online store, we’re a part of your journey to a smarter and more connected lifestyle powered by Samsung. Whether you are upgrading your phone, creating your dream home entertainment setup, or exploring smart living solutions, Samsung SmartLife is here to make it all possible.

Experience the future of digital shopping. Experience Samsung, the official way – only at Samsung SmartLife.

Samsung SmartLife offers a wide selection of Samsung products at competitive prices and facilitates numerous transactions on a daily basis. The Company is committed to providing delivery services that are fast, reliable, and accurate. As the sole e-commerce platform in Nepal awarding reward points on each purchase, Samsung SmartLife allows Customers to redeem such points for future benefits. Certain products may be made available exclusively through Samsung SmartLife. Additionally, the Company provides a coupon system designed to offer Customers discounts and promotional benefits. The Company makes no warranties or guarantees regarding product availability, pricing, or the value of rewards and coupons, which are subject to the Company’s terms and conditions.

The purchasing process on Samsung SmartLife is designed to be straightforward and user-friendly. To initiate shopping, the Customer must create an account by completing the registration procedure as follows:

  1. Click the ‘Login/Sign Up’ button located at the top right corner of the homepage.

  2. Select ‘Sign Up’ under the ‘New User’ section (desktop interface).

  3. Alternatively, the Customer may register using their Google or Facebook account.

  4. Complete the registration form by providing all required information.

  5. Upon submission, an email containing an activation code shall be sent to the Customer’s registered email address.

  6. Activate the account by accessing the email and selecting the activation link provided.

The Customer acknowledges and agrees that registration information must be accurate, complete, and up-to-date. The Company reserves the right to suspend or terminate accounts created with false or incomplete information. 

  • Browse the product listings above to select the item of your choice.
  • Click on the product name to view detailed information, including price, storage capacity, color, and model specifications.
  • When ready to proceed, click the Buy Now button (desktop) to move to the checkout page. Carefully review the price and shipping costs before finalizing your purchase.
  • Click Checkout (desktop) to place your order.
  • Subsequently, you will be required to validate your order, which can be completed through one of two available methods.

You will also receive an email with a link. Click on Order Confirmation in the email to confirm your purchase. Once validated, the delivery agent will contact the seller to arrange delivery.

The Customer may locate products on the Samsung SmartLife platform by following either of the two methods described below:

Method A: Explore Categories
If the Customer is undecided on a specific product or wishes to browse the variety of items available on Samsung SmartLife, the Customer may navigate the list of categories displayed on the homepage and select a subcategory to view multiple products. Search results may be filtered by price range, product name, model range, and availability. By selecting a product name, the Customer may access additional product details.

Method B: Search Box
If the Customer knows the specific product to be purchased, the Customer may enter relevant keywords describing the product in the search box on the homepage and click ‘Search.’ A list of corresponding Samsung SmartLife results shall be displayed. Search results may be filtered by price range, product name, model range, and availability. Selecting a product name shall provide the Customer with additional product details.

The Customer may view applicable delivery charges in the ‘Support’ section by selecting ‘Delivery Charges,’ or during the checkout process based on the delivery location specified by the Customer.

Upon placing an order, the Customer shall receive a confirmation email. The delivery person of Samsung SmartLife may contact the Customer to propose a meeting point and time for pickup or to arrange delivery to the Customer’s designated address, including home or office. The applicable shipping charges shall be displayed at the time of purchase. The Customer may contact the Company’s Customer Service Team for any inquiries or assistance.

The Company provides delivery services throughout Nepal. Deliveries within the Kathmandu Ring Road shall be managed by the Company’s in-house logistics team, while deliveries to locations outside the Ring Road shall be facilitated through third-party logistics providers. Delivery within the Ring Road shall be provided free of charge. Delivery charges for locations outside the Ring Road shall vary depending on the destination and shall be borne by the Customer.

Cash on Delivery (‘COD’) refers to payment made in cash at the time of delivery. Buy Samsung provides this payment option regardless of whether the Customer possesses a payment card.

We accept:

  • Cash on Delivery 
  • Card on Delivery 
  • Fonepay
  • Onsite Card Payment
  • E-Sewa
  • Card On Delivery
  • Visa and MasterCard through Payment Gateway

Yes, delivery personnel are equipped with card payment machines. The Card on Delivery option is available exclusively within the Kathmandu Valley.

The Company apologizes for any inconvenience caused. The Customer shall contact the Company either via the ‘Contact Us’ form or by telephone using the number provided in the ‘Contact Us’ section, providing all relevant transaction details. In the event that payment has not been received by the Company, the amount shall be refunded to the Customer in accordance with applicable procedures.

Upon enrollment as a member and completion of qualifying purchases, the Customer shall accrue reward points. Reward points shall be granted at a rate equivalent to one percent (1%) of the total purchase value, with each point representing a monetary value of 0.5%. To redeem accrued points, the Customer must access the Members Reward section under ‘My Points,’ select items within the available point balance, add such items to the cart by selecting ‘Buy Now,’ and proceed to checkout. The Customer shall remain solely responsible for any applicable delivery charges based on the delivery location.

To be eligible for Samsung SmartLife's ‘Members Reward’ program, individuals must register and create an account on Buy Samsung’s website. Registration is open to members worldwide; however, delivery of products under this program is strictly limited to addresses within Nepal.

This program shall remain in effect until such time as it is concluded, suspended, modified, or converted at the sole discretion of Buy Samsung.

The Customer shall be liable solely for applicable delivery charges. The purchase price of the product shall be satisfied through the redemption of points, with no additional monetary payment required for the product itself.

The Customer shall have the right to access and review order details either through the link provided in the confirmation email or by referencing the order code within the purchase history section of their registered account.

The Customer is advised to review their Spam or Junk email folders and to add ‘[email protected]’ to their safe sender list to ensure receipt of communications. In the event that confirmation or related correspondence is not received, the Customer may contact the Company at 9709199005.

Upon placement of an order, the Customer shall receive confirmation via email and telephone from Buy Samsung. The Customer may additionally access and review their order history through their account on the platform. 

  • Processing: Your order is being processed
  • In transit: Your item is with the courier
  • Delivered: Your item has been delivered
  • Unable to Deliver will try again: Delivery person will retry
  • Unable to Deliver: Item returned to Buy Samsung as undelivered
  • Transaction Cancelled: Your order was cancelled

The Customer is required to notify the Company of any change in delivery address prior to dispatch. Failure to provide such notice in a timely manner may release the Company from any liability arising from delivery to the previously provided address. 

The Customer shall be required to sign a Received Note upon delivery of the ordered product, confirming that the product has been received in good condition. The Customer, or their authorized representative, shall have the right to inspect the product at the time of delivery to verify its condition prior to acceptance

Applicable charges vary by delivery location and are specified on the respective delivery location page.

We will make reasonable efforts to contact you and reattempt delivery within the following two (2) days. You may also communicate your delivery preferences by submitting them to [email protected]

The Customer is required to verify the delivery address as stated in the dispatch email. In the event the address is incorrect, the Customer shall await the return of the shipment and subsequently contact Customer Service at 9709199005 for further assistance.

Samsung SmartLife provides regular and express delivery services within the Kathmandu Valley and certain other cities. Orders placed before 9:00 AM shall be dispatched on the same day, while orders placed thereafter shall be dispatched the following day. Deliveries to locations outside the Kathmandu Valley are estimated to take approximately three (3) business days. The Company does not provide delivery services on Saturdays or on public holidays.

To retrieve your password, click here or go to the Login page and click on Forgot Password? You will be asked to fill in and submit your email address. You’ll receive an email allowing you to reset your password.

No

  • Please make sure all the required fields on the registration page are filled properly.
  • Click on Register and check the information highlighted that needs to be changed or filled.
  • Once the registration form is submitted, an email notification will be sent to your email account with a link to validate your account. Please check your email to validate your account.
  • Make sure that you don’t already have a Samsung SmartLife account. If you continue to experience problems, please send an email including your phone number to [email protected] with your contact details. We will call you back ASAP and walk you through the registration process.

The ‘Latest Highlight’ section is provided to showcase newly arrived products.

Orders may occasionally experience delays. In such instances, the Company shall notify the Customer via email regarding the delay and provide the revised expected delivery date.

Upon confirmation of the order, the Customer shall receive an order ID via email. The delivery team may contact the Customer by telephone to provide updates regarding the delivery status.

The Customer shall submit a replacement request or contact the Company via email at [email protected] or by Calling us at 9709199005.

Delivery charges shall be determined based on the specific product and the delivery location, and such charges are disclosed on the respective product pages.

Buy Samsung permits product exchanges within three (3) days of delivery. In the event of damaged or missing parts, the Customer must notify the Company within twenty-four (24) hours of receipt. Once an order has been placed, it may not be canceled.

The Recommended Slider is provided to assist Customers in identifying products that are popular or in high demand.

Samsung SmartLife offers different types of discounts as listed below:

  1. Coupon discount – It is listed under “Doko Coupons”, customers can click “Get Coupons” and its ready! During checkout, write the code and voila! Discount instantly.
  2. Product discount – when you see a discount on the product image, the discounted value is already updated and no need to use a code! Simple!

Please contact our Customer Service Team at 9709199005 or email us at [email protected]

In order to claim coupon discount, you need to click on “Doko Coupons” section and click on “Get Coupon” to claim your discount and then type the coupon code at checkout.

You can easily compare Samsung Galaxy mobile specifications, camera features, battery life, storage variants, and prices in Nepal on Samsung SmartLife before purchasing your preferred Samsung device.

You can buy 100% genuine Samsung smartphones, tablets, smartwatches, earbuds, TVs, and accessories in Nepal from Samsung SmartLife with official warranty, secure payment options, and nationwide delivery.

The latest Samsung mobile prices in Nepal, including Galaxy S Series, Galaxy A Series, Galaxy Z Fold, Galaxy Z Flip, and Samsung accessories, are updated regularly on Samsung SmartLife based on the official Nepal market price.

Yes, all Samsung products available on Samsung SmartLife are genuine and come with official Samsung Nepal warranty for authentic quality assurance and after-sales support.

Yes, Samsung SmartLife offers online ordering and fast delivery service across Kathmandu, Pokhara, Lalitpur, Bhaktapur, Chitwan, Biratnagar, Butwal, Dharan, and all major cities of Nepal.

Samsung Galaxy S Ultra Series and Galaxy A Series smartphones are among the best Samsung phones for gaming, photography, and video recording in Nepal. You can compare specifications, prices, and offers on Samsung SmartLife.

Yes, Samsung SmartLife provides EMI and installment facilities on selected Samsung smartphones, tablets, and premium Galaxy devices through partnered banks and finance providers in Nepal.

You can find the latest Samsung Nepal offers, festive discounts, exchange deals, free gifts, and combo packages exclusively on Samsung SmartLife throughout the year.

Yes, Samsung SmartLife offers original Samsung accessories in Nepal including Galaxy Buds, chargers, smartwatches, power banks, covers, adapters, SmartTags, and wireless accessories.

Samsung SmartLife  is one of the trusted online Samsung stores in Nepal for original Samsung mobiles, official warranty products, latest launches, secure payments, and nationwide delivery.