Samsung SmartLife Membership Rewards Program Terms and Conditions

A. Introduction and Acceptance

Samsung SmartLife Pvt. Ltd., a company duly incorporated under the prevailing laws of Nepal (hereinafter referred to as “Samsung SmartLife”), hereby establishes and offers a Membership Rewards Program (hereinafter referred to as the “Program”) intended to promote customer engagement and foster brand loyalty.

These Terms and Conditions govern the Member’s participation in the Program and shall constitute a legally binding agreement between the participating individual or entity (hereinafter referred to as the “Member” or “User”) and Samsung SmartLife.

By enrolling in or otherwise participating in the Program, the Member expressly acknowledges and agrees to be bound unconditionally by these Terms and Conditions, together with the Privacy Policy and the Terms of Use of Samsung SmartLife's website and/or mobile application, which are hereby incorporated herein by reference and shall form an integral part of this Agreement.

B. Program Overview

Samsung SmartLife Pvt. Ltd. (hereinafter referred to as “Samsung SmartLife”) offers a rewards-based incentive mechanism (hereinafter referred to as “Reward Points”) to Members who engage in qualifying activities under the Membership Rewards Program.

Eligible activities through which Members may earn Reward Points include, but are not limited to, the following:

• The purchase of products through the official Samsung SmartLife website ;
• Referring friends, family members, or other individuals to the platform;
• Participation in promotional campaigns that offer bonus Reward Points;
• Engagement in celebrity-endorsed or influencer-led promotional events as determined by Samsung SmartLife.

Reward Points accumulated by Members may be redeemed towards the purchase of eligible products offered by Samsung SmartLife. However, any applicable delivery, handling, or logistical charges associated with such purchases shall be borne exclusively by the Member and shall not be covered by Reward Points.

It is expressly clarified that no Reward Points shall accrue or be awarded in connection with mobile recharge transactions or any other non-qualifying activity as determined solely by Samsung SmartLife.

C. Program Eligibility

Eligibility for participation in the Membership Rewards Program (hereinafter referred to as the “Program”) is subject to the following conditions:

• The individual must register and successfully create a verified user account on the Samsung SmartLife platform via its website; and
• The individual must expressly acknowledge and agree to be bound by these Terms and Conditions, including any amendments or policies incorporated by reference.

While membership in the Program is open to individuals worldwide, the delivery of any physical goods or products redeemed through the use of Reward Points shall be strictly limited to delivery addresses located within the territorial jurisdiction of Nepal. Samsung SmartLife reserves the right to refuse or cancel membership where eligibility criteria are not met or where participation would be contrary to applicable law.

D. Earning and Redemption of Points

Upon successful registration and commencement of qualifying purchases through the Samsung SmartLife platform, Members shall accrue Reward Points in accordance with the following structure:

• Members shall earn Reward Points equivalent to 1% of the total purchase value of eligible transactions.
• For the purpose of redemption, 1 Reward Point shall be deemed to hold a monetary value equivalent to 0.5% of the purchase amount.

Reward Points may be redeemed solely against eligible products available on the Samsung SmartLife platform, subject to these Terms and Conditions and any additional restrictions or exclusions that may be imposed by Samsung SmartLife from time to time.

Samsung SmartLife reserves the right to modify the earning and redemption rates, structures, or conditions at its sole discretion, with or without prior notice, to ensure compliance with applicable laws or in accordance with its business policy

E. Redemption Process:

• Members may initiate the redemption of accrued Reward Points exclusively through the “Member Rewards” section accessible within their registered user account on the Samsung SmartLife platform.
• Redemption shall be permitted only for products or items whose value falls within the Member’s available Reward Points balance at the time of redemption.
• Any applicable delivery, shipping, or handling charges—calculated based on the Member’s delivery location—shall not be covered by Reward Points and must be settled separately in cash or via any of the payment methods supported by Samsung SmartLife.

Samsung SmartLife reserves the right to modify, restrict, or discontinue the redemption process or the list of redeemable items at its sole discretion, with or without prior notice.

F. Refunds and Exchanges

Products obtained through the redemption of Reward Points shall not be eligible for refund under any circumstances. However, such products may be eligible for exchange strictly under the following condition:

• The product is received in a damaged or defective condition; and
• Samsung SmartLife is notified of such damage or defect on the same day of delivery through the designated communication channel.

Samsung SmartLife reserves the right to inspect and verify the claim prior to approving any exchange request. Failure to notify within the specified timeframe shall render the product ineligible for exchange.

G. Program Duration and Amendments

The Membership Rewards Program shall remain in effect unless and until it is terminated, suspended, or modified by Samsung SmartLife Pvt. Ltd. at its sole and absolute discretion.

Samsung SmartLife expressly reserves the right, at any time and without prior notice, to:

• Amend, suspend, or discontinue any part or the entirety of the Program;
• Modify the structure, valuation, accumulation, or redemption criteria of Reward Points; and
• Revise any other provisions contained in these Terms and Conditions.

Members are solely responsible for reviewing these Terms and Conditions periodically. Continued participation in the Program following any such modifications shall constitute the Member’s binding acceptance of the amended terms.

H. Termination and Suspension of Membership

Samsung SmartLife Pvt. Ltd. reserves the right, at its sole discretion, to suspend or permanently terminate a Member’s participation in the Membership Rewards Program, with or without prior notice, under any of the following circumstances:

• The Member is found to be in violation of these Terms and Conditions or any other applicable policies;
• The Member engages in any form of fraudulent, abusive, deceptive, or disruptive behavior in connection with the Program;
• There is a reasonable suspicion of tampering, manipulation, or any attempt to compromise the integrity or security of the Program.

Any determination made by Samsung SmartLife in relation to the suspension or termination of a Member’s account or participation shall be final, conclusive, and binding, and shall not be subject to further review or appeal.

I. Limitation of Liability and Release

By enrolling in or participating in the Membership Rewards Program, the Member hereby irrevocably releases, waives, and discharges Samsung SmartLife Pvt. Ltd., including its parent company, affiliates, subsidiaries, officers, directors, employees, agents, partners, and authorized contractors (collectively, the “Released Parties”), from any and all claims, liabilities, losses, damages, costs, or expenses, whether direct or indirect, arising out of or in connection with:

• Participation in the Program;
• The earning, accumulation, redemption, or use of Reward Points; or
• The receipt, use, or misuse of any products or services obtained through the Program.

This release expressly includes, but is not limited to, claims relating to property damage, personal injury, bodily harm, or death, to the maximum extent permitted by applicable law.

The Member acknowledges and agrees that participation in the Program is at their sole risk, and that the Released Parties shall have no responsibility or liability for any consequences resulting therefrom.

J. Indemnification

The Member agrees to indemnify, defend, and hold harmless Samsung SmartLife Pvt. Ltd., its affiliates, officers, directors, employees, agents, and representatives (collectively, the “Indemnified Parties”) from and against any and all claims, demands, liabilities, losses, damages, costs, and expenses, including reasonable attorneys’ fees and legal costs, arising out of or relating to:

• Any breach or alleged breach by the Member of these Terms and Conditions;
• Any violation of applicable laws, rules, or regulations by the Member;
• Any negligent, fraudulent, or wrongful acts or omissions committed by the Member in connection with the Membership Rewards Program.

This indemnification obligation shall survive the termination or expiration of the Member’s participation in the Program.