Privacy Policy

PRIVACY AND CONFIDENTIALITY

Thank you for visiting samsungsmartlife.com.np — the official online store for Samsung in Nepal. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our platform. By accessing or using our website, you agree to the practices described in this policy.

We collect only the necessary information required to process your orders, provide you with our services, and enhance your shopping experience. Your data is retained only for as long as necessary or as required by law. You may browse the site without providing personal information unless you log into your account.

INFORMATION WE COLLECT

When you make a purchase or create an account with Samsung SmartLife, we may collect the following information:

  • Name, gender, and date of birth
  • Email address and contact number
  • Shipping and billing addresses
  • Payment and transaction details

This data helps us process orders, deliver products, verify transactions, manage your account, improve website functionality, and send you relevant updates or offers (only if you opt in).

USE OF YOUR INFORMATION

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Enhance website functionality and personalization
  • Communicate about updates, offers, or new product launches (if opted-in)
  • Conduct internal research and analytics

We ensure all information provided is used lawfully and securely. Payment data is processed only via secure and certified payment gateways.

ACCOUNT SECURITY

Your account credentials (email and password) are your responsibility. Use a strong password and do not share it with others. If you suspect unauthorized access or believe your password is compromised, contact us immediately at info@samsungsmartlife.com.np.

THIRD-PARTY ACCESS

We may share your data with authorized partners and service providers — such as logistics, payment processors, or customer service providers — only to fulfill the services you’ve requested. We do not sell or share your data with third parties for marketing without your consent.

In case of legal requirements or if Samsung SmartLife is acquired or merged, data may be transferred to the new entity, ensuring it remains protected under similar policies.

SECURITY MEASURES

We adopt advanced security practices aligned with global standards such as ISO/IEC 27001:2013 to safeguard your personal data against unauthorized access, disclosure, or misuse. Although we follow robust security protocols, users should understand that data transmission over the internet is never completely secure.

YOUR RIGHTS

You have the right to:

  • Access your personal data
  • Correct inaccuracies
  • Request deletion of your data
  • Opt out of marketing communications at any time

To exercise these rights, contact us using the details below.

OPT-OUT OF PROMOTIONAL COMMUNICATIONS

If you prefer not to receive promotional emails or messages, you can opt out anytime by clicking the unsubscribe link in the email or contacting us directly at 9801013311.

ADVERTISEMENT POLICY

We may work with third-party advertising partners to display relevant ads on our website. These ads may use anonymized user behavior data (not including name, email, or phone number) to serve ads more aligned with your interests.

DATA RETENTION

Your personal data is retained only for as long as necessary to fulfill the purpose it was collected for or to meet legal and regulatory obligations. Some data may be stored in anonymized form for analytics and internal research.

CHANGES TO THIS PRIVACY POLICY

We may occasionally update this Privacy Policy. Any changes will be posted on this page along with the updated date. Significant changes may be communicated via email, if required by law.

CONTACT US

If you have any questions, concerns, or requests regarding your data, please reach out to us:

DATA DELETION REQUESTS

If you would like your data removed from Samsung SmartLife, please contact us at the above email with your request and reason. Your data will be permanently deleted from our systems within 7–10 working days, unless retention is required for legal or operational reasons.

Last Updated:  7th August 2025